Express Swaps. Two-Way Shipping Covered.
SKYROVER CARE for X1 Series
Verify Your Device
1. Eligibility: Care is only for a new device at first activation. You must purchase Care within 48 hours after that activation (we verify using your SN's activation time on record).
2. The Serial Number (S/N) can usually be found on the sticker inside the battery compartment oron the barcode sticker of the packaging box.
Low-Cost Replacements. Clear Protection.
Accidents happen, but they should not end your flight journey. With SKYROVER Care, eligible accidental damage can be handled through a low-cost replacement service. Simply pay the applicable replacement fee, and your unit will be replaced with a brand-new or strictly tested device that meets new-product performance and reliability standards.Replacement service fee: X1 $129 / X1 Combo $149.
Send it in, get back in the air faster. For approved replacement cases, SKYROVER covers two-way shipping, including pickup of your damaged device and delivery of the replacement unit. The replacement service fee still applies.
Official Warranty. Guaranteed Quality.
Keep your drone performing at its peak. During the SKYROVER Care service period, the main components of your device remain fully protected under our official warranty, bringing you longer-lasting peace of mind and absolute flight security.
Priority Support. Exclusive Service.
Bypass the wait and get straight to the solution. SKYROVER Care members unlock exclusive access to priority support channels. Whether via online chat or our dedicated hotline, our product experts are always ready to provide fast, one-on-one assistance.
FAQ
What is SKYROVER Care?
SKYROVER Care is a comprehensive protection plan designed specifically for SKYROVER drones. It offers low-cost replacement services for accidental damage—including collisions, drop damage, and water damage—alongside exclusive VIP benefits. Fly with absolute peace of mind and create without limits.
How do I activate SKYROVER Care?
No extra steps are required.
• If purchased with a new drone: The service will be automatically bound to your device and activated upon shipment.
• If purchased separately: The service will be instantly bound to the exact Device Serial Number (SN) you provided at checkout.
Where can I check my purchased service details?
Upon successfully purchasing SKYROVER Care, your official Service Agreement will be sent directly to your email. Please refer to this agreement for detailed information regarding your coverage, benefits, and effective dates.
How can I check my remaining replacements and service status?
You can easily check your service usage by contacting our Priority Customer Support team through:
• Email: after-sales@skyroverdrone.com
• Live Chat: Available on our official website
What components are covered under SKYROVER Care?
[ Replacement Coverage ]
For the S1/X1 Series, the following components are eligible for replacement:
• Aircraft Body × 1
• Gimbal Camera × 1
• Propellers × 2 pairs
• Battery × 1
• Remote Controller × 1
[ Official Warranty Coverage ]
During the service period, the following main components continue to be covered under the official warranty:
• Gimbal camera assembly
• Flight control system
• Motors
• Main board
[ Not Covered ]
SKYROVER Care does not cover:
• Flyaways or lost aircraft
• Normal wear, tear, and aging
• Intentional damage
• Unauthorized disassembly or modification
• Lost accessories (items not listed in the coverage scope)
Are the replacement products brand new?
Your replacement unit will be brand-new or strictly tested to be equivalent to a brand-new product in both performance and reliability.
Can SKYROVER Care be transferred?
No, the service is non-transferable.
[ Binding Rules ]
• SKYROVER Care is strictly bound to a specific Device Serial Number (SN).
• Once activated, it cannot be transferred to a different device.
• The service agreement cannot be transferred to another user.
What is the replacement fee for SKYROVER Care?
For approved accidental damage replacement requests, a replacement service fee is required.
• X1 replacement fee: $129
• X1 Combo replacement fee: $149
Two-way shipping is covered by SKYROVER for approved replacement cases.
What you pay when using replacement service？
SKYROVER Care includes the right to request up to 2 eligible replacements during the service period. Each approved replacement requires a replacement service fee.
X1: $129 per replacement
X1 Combo: $149 per replacement
Two-way shipping: Covered by SKYROVER
